Frequently Asked Questions
Account
Do I need to contact Sales Support to redeem my Subscription Reward Points?
| You do not need to contact Sales Support to redeem your Subscription Reward Points. Simply apply your available Reward Points during the checkout process on the website. Please watch the video below for step-by-step instructions on how to redeem your points. |
If you have any questions or need further assistance, we’re here to help. Please feel free to contact Sales Support by emailing us at salessupport@livepure.com or by calling 1.866.535.5888.
Our team is happy to assist you and ensure you have the support you need!
Do I need to contact Sales Support to redeem my Subscription Reward Points?
Do subscription orders still earn Reward Points?
No. Starting September 9, 2025, subscription orders will no longer earn Reward Points. Instead, every subscription order now receives a direct 10% discount applied at checkout. This means instant savings—no points to track, save, or redeem.
What are the benefits of each membership?
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Here are the benefits of each membership type: Brand Partner:
Preferred Customer (PC):
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Where can I find the login information to my account?
To access your account, please click here to log in to LivePURE.com.
If you have any questions or need further assistance, we’re here to help. Please feel free to contact Sales Support by emailing us at salessupport@livepure.com or by calling 1.866.535.5888.
Our team is happy to assist you and ensure you have the support you need!
How do I reset my password?
If you have any questions or need further assistance, we’re here to help. Please feel free to contact Sales Support by emailing us at salessupport@livepure.com or by calling 1.866.535.5888.
Our team is happy to assist you and ensure you have the support you need!
How do I edit, update, or remove the credit card on my profile?
To edit To edit, update, or remove the credit card on your profile, please follow these steps:
- During Enrollment: When checking out, select "Save credit card for future purchases."
- General Orders: During checkout, select "Save credit card for future purchases."
- To remove a stored payment method: Go to My Account > Stored Payment Methods and delete the card you no longer wish to keep.
If you have any questions or need further assistance, we’re here to help. Please feel free to contact Sales Support by emailing us at salessupport@livepure.com or by calling 1.866.535.5888.
Our team is happy to assist you and ensure you have the support you need!
How do I edit, update, or remove the credit card on my profile?
How to do I create, edit, or cancel my Subscription?
| To learn how to cancel your subscription and redeem your reward points, please watch the video below. |
If you have any questions or need further assistance, we’re here to help. Please feel free to contact Sales Support by emailing us at salessupport@livepure.com or by calling 1.866.535.5888.
Our team is happy to assist you and ensure you have the support you need!
What is my account username?
If you have any questions or need further assistance, we’re here to help. Please feel free to contact Sales Support by emailing us at salessupport@livepure.com or by calling 1.866.535.5888.
Our team is happy to assist you and ensure you have the support you need!
