Frequently Asked Questions

Q: Where can I find my order status?

You can check the status of all your orders by logging in to your account and navigating to the “Orders” section within your “My Account” dashboard. If you have any questions or need further assistance, we’re here to help. Please feel free to contact Sales Support by emailing us at salessupport@livepure.com or by calling 1.866.535.5888. Our team is happy to assist you and ensure you have the support you need!

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Orders

Where can I find my order status?

What are the steps to complete the checkout process?

Please watch the videos below to learn how to shop for products and place an order on LivePURE.com.

What are the steps to complete the checkout process?

Does LivePURE offer a money-back guarantee?

At the moment we do not. Please refer to our "return policy" for additional questions.

Does LivePURE offer a money-back guarantee?

What is LivePURE's return policy?

Returns of unopened products made within 90 days are eligible for a full refund, minus the original shipping and handling costs.
Returns of opened products made within 30 days are also eligible for a full refund, minus the original shipping and handling costs.
If preferred, you may choose to receive in-store credit instead of a refund for returns made within the eligible timeframes. The credit will reflect the full product value, minus original shipping and handling.

* Please note: If state regulations require a different return policy, that state’s guidelines will apply. For full details on LivePURE’s return policies, please refer to the Brand Partner Policies and Procedures in your Virtual Back Office.

What is LivePURE's return policy?

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My Account: Sign In; Register

About LivePURE: About Us

Customer Service: Contact Us; Shipping & Return Policy; FAQs

* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

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